Airline flight crew, airline cabin crew

Airline flight crew and flight deck personnel handle the aircraft, airline cabin crew are responsible for the safety and wellbeing of passengers on a flight… nb they are flight attendants.

They carry out a range of pre-flight duties:

welcoming passengers as they board the aircraft;

directing passengers to their seats;

ensuring luggage is safely stowed away;

demonstrating emergency procedures and equipment.

Air cabin crew attend to passengers' needs throughout the flight, serving refreshments and selling duty-free goods, so customer service is vital.

They are expected to be friendly, enthusiastic and courteous at all times.

Among the many different airline jobs, the work of air cabin crew can be stressful and demanding, but it can also be a varied, interesting and rewarding role.

Typical work activities... Tasks typically involve: 

Attending a pre-flight briefing, during which crew members are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, for example being diabetic or a nervous flier - such information is vital to cabin crew members as it enables them to react more quickly to any potentially dangerous situations); carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and sufficient supplies are on board; welcoming passengers on board and directing them to their seats; demonstrating safety procedures and ensuring that all hand luggage is securely stored away;

checking all passenger seat belts are secure prior to take-off; making announcements on behalf of the airline pilots and answering passenger questions during the flight; serving meals and refreshments to passengers; selling duty-free goods and advising passengers of any allowance restrictions in force at their destination; reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations; giving first aid to passengers where necessary; ensuring passengers disembark safely at the end of a flight; completing paperwork, including writing a flight report.